I have forgotten my HELM Control Panel Username, what should I do?

You can view your HELM control panel username and password in the client area.

If you have not changed your password within HELM:

  1. Once logged into the client area select My Hosting Packages
  2. Locate the hosting package where you have forgotten your HELM username and password and click the View Details button
  3. Your login details are located mid way down the page in the Login Details section.

If you have changed your password within HELM:

  1. Goto this link https://www.sec-ssl.com/forgotPassword.asp
  2. Enter your registered email address
  3. Follow the instructions provided in the email sent to your registered email address.

If you have any issues resetting your password please submit a support ticket from within the client area and a password reset will be performed for you.

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